Maintenance
On new wood-burning fireplaces, first determine what you are burning. You should only be using seasoned wood, newspaper, or kindling. Firestarters can cause a smell. Seasoned fireplaces: what have you burned in the past? Have you cleaned the fireplace prior to burning? If you have used firestarters and/or prefabricated logs, these products are bound together with a wax-type substance, which does not dissipate. This wax can pool and has been found under the hearth refractory and can cause a very foul odor. Also check what is on top of the fireplace. Remove all objects from mantel to see if this eliminates the smell.
It is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass.
- Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.
- Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.
- Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth.
- For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer.
- Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.
- After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.
Please refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.
Your local dealer can provide the proper diagnosis, equipment and resources to provide the necessary corrective actions. We ask that your dealer contact us if further assistance is needed to resolve your service issue. Find a Dealer ↗
Wood Fireplace
A fireplace may smoke for the following reasons:
- The fireplace opening is too large in relation to the width and height of the flue/chimney
- Your chimney may be obstructed or clogged and needs a professional sweeping, if there is more than 1/4” of soot in the flue, that’s a sign its time for a cleaning
- The spark arrestor may be clogged (most commonly occurs in wood stoves)
- If you have trees growing around your flue, it could change the air current. By trimming these trees the smoking may be alleviated
- If the smoking is only occasional, it could be what is called a “downdraft”, which comes straight down the chimney, in many instances a “cap” may fix this problem
Your fire may be built too far forward in the opening of the fireplace
The best way to build a successful fire is to roll up three balls of newspaper and put it under the grate with any kind of kindling. Light it and wait approximately three minutes, then place larger pieces of wood on top
Wood stoves can be locked closed and are typically an airtight system, allowing for controlled combustion.
It’s all about the relationship between the size of the fireplace opening, the size, and the height of the flue. The ratio is the flue diameter needs to be 10% of the opening.
The best type of wood to burn is kiln dried wood. If that is not available make sure it is seasoned wood that does not have much moisture. You can purchase a moisture meter to test your wood.
It is recommended that on top of the chimney flue, you need 5/8” mesh. Inside the house the best protection is a flat wire mesh screen.
It is recommended to use a couple of pieces of paper to start your fire, but never burn trash. It burns too hot and could damage your flue. There are several products on the market that can be used in lieu of paper. A few to mention would be the electric looft lighter, or starter blocks.
If you burn wood it is recommended to have your chimney and fireplace system checked once a year. You can tell if it is time for a cleaning by looking up inside the throat of the fireplace, if there is more than 1/4 inch of soot, it needs to be cleaned. If it is shiny, you have glazed creosote and should schedule a cleaning immediately, as it could cause a flue fire
When installing a mantle the most common measurement is to place it 12″ above the top of the fireplace system, and for every additional inch that the shelf protrudes out, add an additional inch. Example; a 6″ mantle would be 18″ above the opening. It is always best to consult the manufacturer’s manual for their EXACT specification.
The purpose of having a glass door is for heat loss. It is like closing a window when you are not using the fireplace. To operate a glass door when you build a wood fire, leave the doors open so you can feel more heat using a backup screen for sparks. When it is a low fire or when you go to bed at night close the doors to keep the heat in the house. When not using the fireplace, always close the doors.
Functionality is always considered first. The other design elements in the room also influence the look and feel of the fireplace system and its accessories. Additionally when designing the system it must be determined if the fireplace system will be burning wood or using gas logs and the size of the fireplace opening. If it is wood burning, you would want easy access for building and stoking the fire. If it is gas it won’t need mesh necessarily, although viewing gas logs through a decorative screen always adds to the ambience.
Wood Stove
What kind of stove you need depends on the size of the room and what you want to do. The heating level of the room varies according to the stove types. For example, RIPON stove will be sufficient for a room under 100 m², while SALFORD will be more suitable for a room of 150 m². Apart from that, if you want to cook or make pizza, oven models will be more suitable.
There are two basic designs of wood burning and multifuel stove: the “insert”, and the “freestanding” stove. Insert stoves are designed to be ‘built in’ using brick, stone, granite, marble or some similar non-combustible material to surround them, and they often incorporate internal air channels and heat exchangers to transfer heat back into the room by convection. So long as the fireplace recess is marginally larger than the dimensions of the stove firebox, such a stove can usually be built into an existing or specially prepared opening. Freestanding stoves, however, are designed to have air circulating all around them, and it is especially important that there is as much space above a stove as possible. See manufacturer’s manual for clearance to combustibles.
From a practical viewpoint, cast iron will take longer to warm up than steel but is more heat-retentive, Steel will heat up and cool down faster. From an aesthetic viewpoint, because molten iron is cast in molds, it is the best material if a decorative finish is desired: steel plate cannot be molded, but lends itself well to more modern stove designs with clean lines. Both materials thus have their specific advantages; however overall, with well-designed and engineered modern stoves there is really not much difference in performance, and in our showroom you will find examples of stoves made from both materials.
Some people have distant childhood memories, or perhaps more recent personal experience, of an open fireplace which was notoriously difficult to light. A modern wood burning stove is in fact very easy and quick to get going, and the best materials are freely available: balled-up sheets of yesterday’s newspaper, pieces of cardboard, and a few handfuls of dry kindling wood. One match should be all that is needed, and within a couple of minutes the fire is roaring away and small logs can be added.
Building Regulations and stove manufacturers specify minimum clearances between the appliance and its flue and combustible materials. This applies to mantels, fire surrounds and less obvious materials like plasterboard. It is important to observe these clearances to enjoy the safe use of your stove. However, an informed selection of the correct stove, heat-resistant materials, insulated fluepipe, stove placement and fireplace design, can often allow the inclusion of mantels and surrounds. We can advise you on all the possibilities and offer solutions.
A fireplace may smoke for the following reasons:
- The fireplace opening is too large in relation to the width and height of the flue/chimney
- Your chimney may be obstructed or clogged and needs a professional sweeping, if there is more than 1/4” of soot in the flue, that’s a sign its time for a cleaning
- The spark arrestor may be clogged (most commonly occurs in wood stoves)
- If you have trees growing around your flue, it could change the air current. By trimming these trees the smoking may be alleviated
- If the smoking is only occasional, it could be what is called a “downdraft”, which comes straight down the chimney, in many instances a “cap” may fix this problem
- Your fire may be built too far forward in the opening of the fireplace
Wood stoves can be locked closed and are typically an airtight system, allowing for controlled combustion.
The best type of wood to burn is kiln dried wood. If that is not available make sure it is seasoned wood that does not have much moisture. You can purchase a moisture meter to test your wood.
It is recommended to use a couple of pieces of paper to start your fire, but never burn trash. It burns too hot and could damage your flue. There are several products on the market that can be used in lieu of paper. A few to mention would be the electric looft lighter, or starter blocks.
If you burn wood it is recommended to have your chimney and fireplace system checked once a year. You can tell if it is time for a cleaning by looking up inside the throat of the fireplace, if there is more than 1/4 inch of soot, it needs to be cleaned. If it is shiny, you have glazed creosote and should schedule a cleaning immediately, as it could cause a flue fire.
Chimney
A fireplace may smoke for the following reasons:
- The fireplace opening is too large in relation to the width and height of the flue/chimney
- Your chimney may be obstructed or clogged and needs a professional sweeping, if there is more than 1/4” of soot in the flue, that’s a sign its time for a cleaning
- The spark arrestor may be clogged (most commonly occurs in wood stoves)
- If you have trees growing around your flue, it could change the air current. By trimming these trees the smoking may be alleviated
- If the smoking is only occasional, it could be what is called a “downdraft”, which comes straight down the chimney, in many instances a “cap” may fix this problem
Your fire may be built too far forward in the opening of the fireplace
Have your chimney cleaned and check it periodically during the burning season. If creosote or soot has accumulated, it needs to be cleaned. Cleaning at minimum, once a year is the recommended industry standard.
It is recommended that on top of the chimney flue, you need 5/8” mesh. Inside the house the best protection is a flat wire mesh screen.
If you burn wood it is recommended to have your chimney and fireplace system checked once a year. You can tell if it is time for a cleaning by looking up inside the throat of the fireplace, if there is more than 1/4 inch of soot, it needs to be cleaned. If it is shiny, you have glazed creosote and should schedule a cleaning immediately, as it could cause a flue fire.
Installation
Installation of our hearth products must be done in strict accordance with local or national building codes, and the unit’s installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.
We make a wide variety of products that can be used in an outdoor porch, patio or open area under the Outdoor Lifestyles product line. In addition, many of our indoor products can be used in protected outdoor applications as long as they follow the installation guidelines found here.
No. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.
Shipping
Roe Deer does not guarantee the shipment of the products you purchase. According to the agreement, it supports the buyer to find a company that will provide the shipment, but Roe value does not provide the payment.
Roe Deer carries out the local customs procedures of the products sent from the UK and Turkey, but does not cover the customs procedures and costs in the buyer’s country.
Roe Deer, which protects international standards, first wraps the stoves with stretch to prevent the products from being damaged during shipment, then locks them to the pallet with the locking method. Then he puts it in a cardboard box and crates it. In this way, the products reach the buyer safely without any damage.
Purchase
Not directly. We only sell fireplaces through our local dealers. You can find a dealer near you by clicking on the Dealer Locator tab and entering your zip code, state or province in the box provided.
In an effort to deliver quality products, service, and safety, Hearth & Home Technologies, Inc. distributes our family of products exclusively through authorized and trained distributors and dealers. Occasionally, individuals will attempt to sell products online without the consent of the manufacturer. Heatilator, Heat & Glo, Harman and Quadra-Fire do not authorize the sale of products online. Here are a few things to consider if you are contemplating an online purchase of a quality hearth product.
Warranty – Heatilator, Heat & Glo, Harman or Quadra-Fire does not warranty products sold outside of our authorized dealer network, nor will they warranty service work on the product that is performed by anyone other than an authorized dealer. In addition, the warranty on our products applies to the original owner only and is nontransferable.
Customer Expectations – Our dealers are trained to evaluate your specific needs and suggest to you the products that will best meet those needs. When buying products online, you may be purchasing products that are not ideal for your situation and, as a result, be more costly than you anticipated. The products also require specific venting components with restrictions as to their installation which may not be evident in the purchase without a trained dealer to assess the installation application and recommend the appropriate venting scheme.
Shipping Damage – Our products are designed to ship to our customers using approved carriers and processes. The risk for damage increases if you attempt to ship product outside of our dealer network. We will not be responsible for any costs related to shipping damage.
Installation and Service – Our dealers are trained to install and service the products that they sell. We strongly recommend our products be installed and serviced by authorized dealers. Your warranty will be void if the product is not installed, operated and maintained in compliance with local building codes and with the instructions in the installer’s guide, owner’s guide and listing agent identification label furnished with the product. Your warranty will also be void if any service work is performed on the product by anyone other than an authorized representative. Furthermore, many local dealers will not service a fireplace they did not sell, making the authorized service of your product much more expensive. Lastly, the installation and set up of a product requires very specific installation and operational accessories. These accessories are often times not included in online sales, and can be very difficult and expensive to find after the fact.
For proper sales and service, find a local authorized dealer near you.
Operation
Flame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.
No. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.
No. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer’s warranty and possibly your homeowner’s warranty.
No. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.
It’s not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.
Our fans are purposely designed at lower CFMs (cubic feet per minute). There are two reasons for this. This first is to minimize fan noise. Second, a high velocity would tend to cool the air temperature coming out of the top louver of the fireplace. The fan is designed to move warm air into the room, not to move air clear across the room.
This is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.
Warranty & Returns
Limited Warranty Roe Deer® warrants that the following components of this Roe Deer® fireplace (“the Product”) will be free from manufacturing defects in material and workmanship after correct assembly and under normal use and proper maintenance for the periods indicated below, commencing with the date of purchase of the Product: • The body – 90 days limited warranty. This non-transferable warranty extends to the original purchaser only, provided that the purchase was made through an authorized Roe Deer dealer. The warranty is also subject to the following conditions and limitations: This warranty does not extend to damages caused by shipping, improper assembly, installation or storage, installation that does not comply with building codes and ordinances, installation or operation not in accordance with the included manual, abuse, lack of maintenance, hostile environments, accident, natural weather, or unworkmanlike repairs. Modification of the Product, use of fuels other than what is approved by Roe Deer, or use of parts installed from other manufactures will nullify this warranty. This warranty applies to the functionality of the Product only and does not cover cosmetic issues such as scratches, dents, rust, oxidation, corrosion, areas discolored or cracked due to prolonged exposure to extreme heat, or damage caused by abrasive or chemical cleaners. However, should deterioration of parts occur to the degree of non-performance within the duration of the warranty period, Roe Deer will provide a replacement part. Roe Deer requires reasonable proof of your date of purchase. Therefore, you should retain your sales receipt and/or invoice. Defective parts subject to this warranty will not be replaced without proof of purchase. Roe Deer must have the opportunity to verify the alleged defect. In order for any internal components to be covered under warranty, Roe Deer requires the user to troubleshoot with a Roe Deer Customer Service member to ensure proper operation and diagnosis of issue. In the event of covered defects in warrantied items, Roe Deer will, at its sole option and discretion, replace the defective component, replace the Product or refund the purchase price. Roe Deer is not responsible for the installation, labor or any other costs associated with the reinstallation. The foregoing is the exclusive remedy under the terms of this limited warranty. Roe Deer will not be responsible for any incidental or consequential damages caused by defects in the Product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This limited warranty is the sole express warranty given by Roe Deer. The duration of any implied warranty arising under the laws of any state, including implied warranty of merchantability or fitness for a particular purpose or use, is limited to the duration of the warranty specified above. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. For warranty service: 1. Call Roe Deer Customer Service at 90-224-502-7676 for technical support and troubleshooting.
- No returns will be accepted more than 90 days after you receive the merchandise. Unfortunately, we cannot allow any exceptions to our return policy.
- We will not accept damaged merchandise that was not inspected by the customer at the time of original delivery and was not reported or claimed within 48 hours of receipt. If the customer signs for delivery and does not report any damage to the shipping company, or to Roe Deer, then it’s the customer’s responsibility to file a claim for damages with the shipping company.
- No returns or exchanges on discontinued items.
- All returned products will be inspected. Any item that is returned as defective and is found not to be so will be subject to a 25% handling fee as well as the restocking fee of 15% plus all shipping costs.
- If non-returnable items are sent back, no credit will be issued. The customer will be responsible for shipping charges. Items will be re-sent upon receipt of payment for shipping charges. Items will be deemed abandoned if we are not contacted within 30 days from the date we receive the merchandise.
- If a customer refuses to accept a shipped order without setting up an RMA (return merchandise authorization), then the customer will be responsible for all shipping costs. Also, a 25% processing fee will be assessed with the standard 15% restocking fee.
In order to keep customer satisfaction at the highest level, Roe Deer has made the warranty period of 10 years for many products made of 100% gray cast iron. In case of problems with other products with a minimum warranty period of 5 years, it is sufficient to contact your dealers.
Roe Deer guarantees the products produced from 100% cast iron in case of any breakage or cracking. Scratches, glass breakages and user errors are not covered by the warranty.
Wood Products
You can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.
No. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.
Glass doors are available for current model fireplaces. Check with your local dealer on availability of doors for older models. It is important that you purchase glass doors that the manufacturer of your fireplace sells for your particular model. Using a non-approved door can block off cooling air into the firebox chassis and cause a potential fire hazard.
No. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.
On new wood-burning fireplaces, first determine what you are burning. You should only be using seasoned wood, newspaper, or kindling. Firestarters can cause a smell. Seasoned fireplaces: what have you burned in the past? Have you cleaned the fireplace prior to burning? If you have used firestarters and/or prefabricated logs, these products are bound together with a wax-type substance, which does not dissipate. This wax can pool and has been found under the hearth refractory and can cause a very foul odor. Also check what is on top of the fireplace. Remove all objects from mantel to see if this eliminates the smell.
While they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Even heat circulating models still pull a tremendous amount of air from the home. There are several wood-burning models that are efficient and clean burning. We also have several wood-burning stoves and inserts that are very efficient.
Our fans are purposely designed at lower CFMs (cubic feet per minute). There are two reasons for this. This first is to minimize fan noise. Second, a high velocity would tend to cool the air temperature coming out of the top louver of the fireplace. The fan is designed to move warm air into the room, not to move air clear across the room.
Other
This is one of the biggest questions people have about gas fireplace systems and the answer is quite surprising. No, you don’t need a chimney! Note that this only directly applies to an unvented gas log system, not to a vented gas log system. A vented gas system still requires some sort of vent, but it doesn’t need to be a chimney. Rather, it can be any sort of vent- many people run a vent through the side of their house, much like the exhaust of a drier.
In a Direct vent gas system, the fire is safely behind a glass door, where the gas is burned cleanly and efficiently, much like the flame on a gas stovetop. No gas, fuel, fumes, or toxins are released into your home. You only have the warmth and ambiance your fire provides.
The cardinal rule is this: whatever type of wood you burn – be it softwoods such as pine or larch, or hardwoods like oak, beech and holly – the dryness of the wood is by far the most important factor. Wood with a high moisture content will be much more difficult to light: once alight, it will provide little useful heat because most of its latent energy is being used to drive off the moisture as steam, and the risk of cool moisture-laden flue gases condensing in the chimney are greatly increased. Such condensates are potentially dangerous if they catch fire, and are very likely to produce Creosote. Wood must be “seasoned” for at least one summer before being burnt — and seasoning for two summers is preferable. To season wood properly, pieces which are too long need to be sawn to stove length and tree trunk ‘rounds’ need to be split. The wood then requires maximum exposure to sun and wind: the sunnier the position of the woodpile, the better. The top should be covered to stop rain soaking down through the pile, and logs should be stacked with gaps to allow air movement. Storing unseasoned wood in the garage or in a closed shed is not recommended: it will not be able to dry out easily, and wet timber will just encourage rot and the growth of fungi.
Some people have distant childhood memories, or perhaps more recent personal experience, of an open fireplace which was notoriously difficult to light. A modern wood burning stove is in fact very easy and quick to get going, and the best materials are freely available: balled-up sheets of yesterday’s newspaper, pieces of cardboard, and a few handfuls of dry kindling wood. One match should be all that is needed, and within a couple of minutes the fire is roaring away and small logs can be added.
